FAQ

Hot Questions

  • Q Is there a registration fee?
    A
    • Topchinasupplier is committed to keeping B2B trade accessible. Registration is free, and there are no upfront costs for buyers to join our platform.
  • Q I signed up as a supplier. Why hasn't anything changed?
    A
    • Thank you for registering! Your account is currently undergoing a mandatory membership review, which takes 1–2 business days.
      Once approved, you'll receive a confirmation email and full access to your supplier dashboard. In the meantime, feel free to complete your company profile and upload product listings—they'll be ready to go live as soon as your account is activated.
  • Q What should I do if my email is already registered?
    A
    • This means an account already exists under that email. Please try logging in directly, or use the "Forgot Password" feature to reset your password. If you still have issues, contact us via the "Contact Us" page.
  • Q I forgot my password. How can I reset it and access my account?
    A
    • Forgot your password? Here's what you can do:
      Use the "Forgot Password" link on the login page to reset it via your registered email.
      If that email address is no longer valid, we suggest registering a new account.
      Alternatively, reach out to us through the "Contact Us" page and provide your account information — we'll assist you in recovering access.
  • Q How can I receive a recommendation for a supplier that handles the product I want to source?
    A
    • We offer two services to help you find the right China supplier:
      B2B Matchmaking – Not sure which supplier fits your needs? Submit your sourcing requirements, and our team will recommend a customized list of potential partners within 2 business days.
      Request For Quotation (RFQ) – Know exactly what you need and ready to buy? Post your RFQ and receive multiple quotes from verified suppliers directly.
      Choose the option that best fits your sourcing stage.
  • Q As a buyer, how do I know the supplier's credibility?
    A
    • We don’t just list suppliers — we qualify them. Topchinasupplier requires every Chinese supplier to hold a valid business license and pass rigorous third-party on-site inspections before joining our marketplace. This is how we give global buyers the confidence to source, negotiate, and grow with peace of mind.

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