FAQ
Q: Are you a Trading Company or a Manufacturer?
RS: We are manufacturer and identified by TUV and SAI GLOBAL organization.
Q: If your products meet AS2047 Standard?
RS: Yes, we win AS2047 standard for doors & windows, AS1288 for Glazing. We are also a member of AGWA and WERS.
Q: Do you have a branch in Australia?
RS: Yes, to solve pre-sales and after sales issues, we have a local service center in Greenacre, Sydney NSW, Australia.
Q: What is your warranty?
RS: The company's standard of the warranty period is 10 years for profile surface, 7 years for hardware, 3 years for screen windows and screen doors, 2 years for glass (smashed or broken glass is not covered). Negotiable when customers have other or special requirements.
Q: What kind of project are you doing?
RS: We can do commercial, residential, apartment, thermal break, townhouse projects.
Q: What is your lead time?
RS: It will need 4-6 weeks after down payment received, and shop drawing /confirm/ied.
Q: Can you provide service that delivery to job site?
RS: Certainly. We can provide one stop solutions for you.
Q: What are your payment conditions?
RS: 40% down payment and 60% balance before shipping.
Q: How can you guarantee product size is correct?
RS: Products are 100% fully inspected before packing, if size not the same as agreed, we will be responsible for it. Also, you can ask for a thirty-party help inspecting before shipping.
Q: What's your generally package?
RS: With carton and protective film first and then put all windows on the iron steel pallets and the fix with airbag and keep it not moving in the container.